Refund policy

Welcome to Velanotte!

Our Refund Policy explains how we handle returns, refunds, and exchanges to ensure your satisfaction with our products and services.

1. Returns, Exchanges, and Cancellations

We want you to be happy with your purchase. You may return the item within 30 days of receiving it for a refund or exchange.
If you decide to cancel your order, please contact us.

  • Orders canceled after 24 hours of purchase but before shipment will be subject to a 15% cancellation fee.

  • We do not accept cancellation requests once the order has already been shipped.

2. Refund Process

To initiate a return or exchange, please contact us at support@velanotte.com with your order details and reason for return.
We will provide instructions on how to proceed.

3. Eligibility

To be eligible for a return or exchange, your item must be:

  • Unused

  • In the same condition as received

  • In its original packaging

4. Non-Refundable Items

We do not accept returns or refunds for the following:

  • Damaged items

  • Used or worn items

  • Items purchased on sale

5. Shipping Costs

  • Return shipping costs are non-refundable

  • You are responsible for paying return shipping fees

6. Refund Timeline

Once your return is received and inspected:

  • We will notify you via email of the approval or rejection of your refund

  • If approved, your refund will be processed and credited to your original method of payment within 40–50 working days

7. Sizing Errors

Please refer to the sizing chart or contact us before purchasing if you are unsure about sizing.
All our products follow international sizing, which typically means you will receive 2x the size relative to US sizing.

Example:
XL (International) = M (US)

8. Contact Us

If you have any questions about our Refund Policy or need assistance with a return or exchange, please contact us at:

Email: support@velanotte.com